Hardware Warranty

Hardware warranty only cover bridges, antenna,cables, pigtail,connector and etc reported by customer. There will be no onsite troubleshooting for the customer of which item is faulty (if this is needed, this will be covered under Maintenance contract.

1.1 Standard (FOC come with the purchase of the product)

1.2 Extended Warranty 

1.3 Serv Pack

Post sales and maintenance services- Labour

This product describe the labour or post sales services that the customer must purchase in order for the engineer to support on site.

2.1 Premium (FOC)

2.2 Silver 

2.3 Gold (Currently not launch until enough justification for this service type) (20% total hardware cost)

Pre-sales or Professional services

This services describe the consultancy packages that are offered by Palette. This is done before any project award.

3.1 Site Survey

3.2 Network design and proposal 

3.3 Installation 

Pre-sales or Professional services

This services describe the consultancy packages that are offered by Palette. This is done before any project award.

3.1 Site Survey

3.2 Network design and proposal 

3.3 Installation